Hey HAIRTIVIST, welcome to the hub of all things HAIRTROVERT! We believe in keeping things crystal clear and totally transparent. Here, you'll find answers to your most burning questions about deliveries, orders, payments, and returns. We've laid it all out in simple, no-nonsense language, just like our brand.
Didn't find what you're looking for? No stress! Our door is always open for any queries, concerns, or even just a quick chat. Swing by our Contact Us page and drop us a message. We're here to support you, answer your questions, and make your HAIRTROVERT experience as awesome as possible.
Let's get those questions answered! 🖤✊
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Orders
How are your products made?
We work with a best in business print-on-demand company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@hairtrovert.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@hairtrovert.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Payments
All our payments are processed securely by Stripe. Millions of companies of all sizes use Stripe online because Stripe uses best-in-class security practices to maintain a high level of security.
Returns
How long do I have to return an item?
You have 30 days from the date of purchase to return an item. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a return.
Who pays for the return shipping?
The customer is responsible for providing and covering the cost of return shipping.
Is there a restocking fee for returns?
No, we do not charge any restocking fees for returned items.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@hairtrovert.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@hairtrovert.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
Refund Policy
Check out our refund policy.
